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NZXT has officially recalled H1 hulls in the US and Canada due to fire hazard
We already wrote in November that NZXT acknowledged a problem with its unusual compact computer case H1, suspending sales. She later called the enclosure unsafe and suggested a temporary solution. Now the company has officially recalled the hull.
This was reported by the US Consumer Product Safety Commission (CPSC). The recall is made due to a design flaw: the PCIe riser board used in H1 can cause a short circuit, which can lead to a fire inside the case. NZXT has received 11 reports of overheating or burning of riser PCBs worldwide — six in the US, according to the statement.
The first confirmed case occurred back in February 2021. The CPSC reported that it has sold approximately 32,000 of these hulls in the US and 1,024 in Canada since launch. Consumers were advised to immediately stop using the recalled computer cases and contact NZXT for a free repair kit so they can safely operate their systems.
In November 2021, the company said that the metal screws used to secure the PCIe riser were to blame for the problem, so it offered customers a replacement for special plastic ones. Experiments have shown that plastic screws are less aggressive on the threads in the PCB board. However, this only postpones the problem: over time, the thread in the PCB will disperse, which will lead to a short circuit and even a fire, as the experience of many video bloggers has shown. Here is one of them:
NZXT CEO Johnny Hou said the company will remove the H1 from the windows, ship redesigned PCIe risers for existing chassis, and move to more robust and rigorous design processes. At the time of writing, both H1 versions are not available on the NZXT website.
This is a little offensive, because the case was popular among enthusiasts who wanted to build a full-fledged and at the same time compact PC. Hopefully the company will fix the problems and resume sales of the already revised model.